TERMS & CONDITIONS
How to buy
Click on the image in the SHOP part of the site and add to your shopping cart. When you have finished your shopping follow the instructions on screen. It’s easy and totally secure!
Secure Payment
All online transactions are made through PAYPAL which is one of the safest way to buy online.
No financial details or sensitive information are shared with Alce Harfield.
YOU CAN USE A DEBIT OR CREDIT CARD BUT DON’T HAVE TO HAVE A PAYPAL ACCOUNT.
SHIPPING
Delivery & Despatch
Please note FREE shipping applies to UK mainland shipping ONLY.
Alce will try and get your order to you as soon as possible and you will always receive an email from her to say it’s leaving the studio. (You may like to add her email address art@alceharfield.com to your addresses otherwise you might find her emails going to your SPAM box!)
For most print orders dispatch is usually within one day (as no one likes waiting for stuff!!!)
Please note FREE shipping applies to UK mainland shipping ONLY.
Due to new GPSR rules coming in on 1st Dec 2024 unfortunately I will no longer be able to ship outside the UK (including NI)
Please blame those idiots who voted for Brexit!
You are more than welcome to collect from Alce’s studio near Shepton Mallet in Somerset.
If you order multiples from of a single product range e.g. Large Limited Edition Prints, Mugs, Cushions etc… you will automatically receive a discount upon checkout as these items can be packaged and sent together.
This discount does not apply to Canvas Prints.
Delivery Method
Delivery of larger items eg Canvas prints, Original paintings etc will be delivered by our couriers APC (usually next day delivery)
Smaller items will be send via Royal Mail and Evri.
If you are not normally at home during these times, please provide an alternative address in the ‘delivery address’ box. You will need to ‘sign for’ your package.
Please make sure you provide a mobile phone number as all deliveries are tracked and you will receive updates via text message and email.
Packing
All artwork is packed using bubble wrap and cardboard boxes (recycled where possible).Larger Glastonbury Festival Prints are rolled in recycled paper in a sturdy 4mm cardboard tube.
Returns
Please do not sign for your package until you have checked that the wrapping is intact.
It is important to Alce that you love your painting! If you should decide that you wish to return a purchase for reasons other than transit damage, please notify her with the reason for return within 2 days of receipt of the item.
The item must be returned in its original condition within 14 days of delivery in the original or other appropriate packaging, suitably insured and at your own cost.
Once the returned item is safely received, you will be reimbursed the full purchase value less the original shipping costs.
Damages
These rarely happen but in the event your purchase does not arrive with you in perfect condition please contact Alce within 2 days of receipt and she will endeavour to provide a replacement or a full refund.
COPYRIGHT
Title of artwork ownership will pass to the purchaser upon cleared receipt of payment.
THE COPYRIGHT OF THE ARTWORK REMAINS THE PROPERTY OF Alce Harfield
Artwork and designs must not be copied, reproduced or distributed in any way in any medium. Breaches of copyright will be taken very seriously.
DATA
Information collected during the purchasing or commissioning process is strictly confidential and protected under the Data Protection Act. Your details will never be sold or passed on to a third party.
Your email address will be added to Alce’s Mailing List so that you can receive details of upcoming events and exclusive offers. You can unsubscribe from this list at any time.
Alce respects your right to privacy so feel free to email me if you have any concerns.
GENERAL TERMS AND CONDITIONS
These terms do not supersede statutory rights under the Sale of Goods Acts.
GENERAL OBLIGATIONS
Alce Harfield shall provide the goods as described within a reasonable time once payment has cleared.
WEBSITE
The website has a secure SSL (https) certificate. SSL stands for Secure Sockets Layer, a global standard security technology that enables encrypted communication between a web browser and a web server.
1. It authenticates the identity of the website (this guarantees visitors that they’re not on a bogus site)
2. It encrypts the data that’s being transmitted
Alce Harfield works hard to ensure all the information on her website is accurate and she can accept no liability for any inaccuracies, errors or omissions in the site through technical or other reasons.
Her site is constantly being updated and improved and Alce Harfield reserves the right at any time and without prior notice to make changes and corrections to the material on the website.
Alce Harfield works hard to ensure her site is fully functional, error free and virus protected (see above) but cannot guarantee the functions of the site will be uninterrupted or error-free or that the site is free of viruses or other harmful components. You will be responsible for the entire cost of all necessary servicing, repair or correction
IMAGE VARIATIONS.
Images of all paintings are taken in natural light and every effort is made to represent them accurately online. However screen resolutions can vary so please bear in mind that colours may appear slightly differently on screen than in actuality. Alce is more than happy for you to view a painting in the flesh at her studio or at a show if you are unsure (see Events). Please contact Alce to arrange this.
CURRENCY
All prices shown in this website are quoted in pounds sterling (credit card sales will be charged in your local billing currency by your credit card provider).
DUTIES AND LOCAL TAXES
If your order is to be sent overseas YOU are responsible for any local taxes/duties levied at the point of entry.
APPLICABLE LAW AND COURTS OF JURISDICTION
All transactions undertaken through this website are governed by English Law and any legal actions arising out of such transactions shall be subject to the English Legal processes and under the jurisdiction of English Courts.
LIABILITY
Nothing in this agreement affects the statutory rights of a consumer. Subject thereto all representations, warranties, guarantees and conditions express or implied, statutory or otherwise are expressly excluded and Alce Harfield does not accept liability for loss, damage, or injury howsoever arising.
Alce Harfield’s total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Alce Harfield to the customer.
