Terms & Conditions

Buying

How to buy
Click on the image in the SHOP part of the site to add to your shopping cart. When you have finished your shopping follow the instructions on screen. It’s easy and totally secure!

Security

All online transactions are made through SAGEPAY and PAYPAL which is the safest way to buy online. No financial details or sensitive information are shared with Alce Harfield.

Payment

All major credit and debit cards are accepted, as well as payment through PayPal accounts.

Data

Information collected during the purchasing or commissioning process is strictly confidential and protected under the Data Protection Act 1998. Your details will never be sold or passed on to a third party.
Your email address will be added to Alce’s Mailing List so that you can receive details of upcoming events and exclusive offers. You can unsubscribe from this list at any time.

Shipping

Please note that all costs given below apply to UK mainland shipping ONLY. This excludes Northern Ireland, Channel Islands, Isle of Man, etc. If you are outside the UK mainland, please contact Alce for the delivery price before placing your order.

Delivery Costs

Postage, packaging and insurance costs will be added to your shopping cart when you order. The cost is on a sliding scale depending on the value of your order.

The bands are as follows:

Up to £34
£5.00 P&P
£35 – £94
£8.00 P&P
Over £95
£15.00 P&P

Delivery Method

All orders are sent via APC Couriers who deliver Monday to Friday during office hours. This is to ensure safe delivery of your artwork.

If you are not normally at home during these times, please provide an alternative address in the ‘delivery address’ box.

Please make sure you provide a mobile phone number as all deliveries are tracked and you will receive updates via text message and email.

Packing

All artwork is packed using bubble wrap and cardboard boxes (recycled where possible).

Delivery

Delivery will be arranged as soon as possible and normally within 2 working days. However, sometimes it takes a little longer – if Alce is attending a show, for example. Please be patient!
Alce will email you to arrange a suitable day for delivery.

Returns

Please do not sign for your package until you have checked that the wrapping is intact.

It is important to Alce that you love your painting! If you should decide that you wish to return a purchase for reasons other than transit damage, please notify her with the reason for return within 2 days of receipt of the item.

The item must be returned in its original condition within 14 days of delivery in the original or other appropriate packaging, suitably insured and at your own cost.

Once the returned item is safely received, you will be reimbursed the full purchase value less the original shipping costs.

Copyright

Title of artwork ownership will pass to the purchaser upon cleared receipt of payment.

The Copyright of the artwork remains with Alce Harfield.

Artwork and designs must not be copied, reproduced or distributed in any way in any medium. Breaches of copyright will be taken very seriously.

Image variations

Images of all paintings are taken in natural light and every effort is made to represent them accurately online. However screen resolutions can vary so please bear in mind that colours may appear slightly differently on screen than in actuality. Alce is more than happy for you to view a painting in the flesh at her studio or at a show if you are unsure (see Events). Please contact Alce to arrange this.

Term & Conditions