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Terms & Conditions


Buying
How to buy
Click on the image in the ‘shop’ part of my site and add to your shopping cart (don’t forget to look at my prints!). When you have finished your shopping follow the instructions on screen. It’s easy and totally secure!

Security
All online transactions are made through SAGEPAY and PAYPAL and are the safest way to buy online. No financial details or sensitive information are shared with Alce Harfield.

Payment
All major credit and debit cards are accepted, as well as payment through PayPal accounts. You will be charged as soon as your order is processed.

Data
Information collected during the purchasing or commissioning process is strictly confidential and protected under the Data Protection Act 1998. I will never sell or pass on your information to a third party. I have the best internet security applied to my computers to ensure no one accesses this information.
We all get too much spam.

Shipping
Delivery Costs
Postage, packaging and insurance costs will be added to your shopping cart when you order. The cost is on a sliding scale dependant on the cost of your order.

Please see sliding scale below:
The bands are as follows:
Up to £34 £5.00 P&P
£35 - £94 £8.00 P&P
Over £95 £15.00 P&P


Courier
I use APC Couriers who deliver Mon to Fri during office hours UK MAINLAND ONLY.
If you are not normally at home during these times, please provide an alternative address in the 'delivery address' box.
Please make sure you provide a mobile phone number as all deliveries are tracked and you will receive updates via text message.
Please contact Alce for a price for deliveries to the rest of the world before placing your order.

Packing
All artwork is packed using bubble wrap and cardboard boxes (recycled where possible).

Delivery
I will endeavour to arrange delivery as soon as possible....normally within 2 working days, but sometimes it takes a little longer. Please be patient...there’s only one of me!
I will email to arrange a suitable day for delivery.

Returns
Please do not sign for your package unless you have checked that the wrapping is intact.
It is important to me that you love your painting! If you should decide that you wish to return a purchase for reasons other than transit damage, please notify me with the reason for return within 2 days of receipt of the item.

The item must be returned in its original condition within 14 days of delivery in the original or other appropriate packaging, suitably insured and at a cost to you.
Once I have received the returned item, you will be reimbursed the full purchase value less the original shipping costs.


The Paintings
Copyright
Title of artwork ownership will pass to the purchaser upon cleared receipt of payment.
The Copyright of the artwork remains with Alce Harfield.
Artwork and designs must not be copied or reproduced in any way. Breaches of copyright will be taken very seriously.

Image variations
I endeavour to photograph all my paintings in natural light and represent them accurately online, but screen resolutions vary so please bear in mind. I am more than happy for you to view them in the flesh at my studio or at a show (see events) if you are unsure. Please contact me to arrange this.




Reviewed and approved by the Good Net Guide

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